Free Shipping & Returns Policy

 

SHIPPING

We offer FREE STANDARD SHIPPING on orders that total AU$200 or more.

Your order will be dispatched within 1-3 business days. We deliver anywhere within Australia. Our couriers make every effort to deliver within 1-2 business days for Express Shipping and 2-5 business days for Standard Shipping. Please note that delays may occur due to Public Holidays.

If you are not home when the product/s are delivered, we will leave a card at the address advising you that an attempt has been made to deliver your product, and you can collect them from your local post office

For international deliveries outside Australia, please contact us at mrodillo@bestias.cl

Bestias XX is committed to providing exceptional customer service and quality products. We will endeavour to make sure that the products listed on our website correctly show stock availability and that pricing is true and correct. In the unlikely event that an ordered item isn’t available or we are unable to fulfil your order, we will part-ship the available item(s) and ship the backorder item(s) with no additional freight charge.

 

RETURNS POLICY

Faulty items: Bestias will gladly pay for return shipping on orders over $200.00 and within 30 days of your purchase in the following situations:

Everything we sell is covered by manufacturer warranties. If something is faulty, we will follow the warranty procedure as set out by the particular brand. Please contact us immediately if there is a problem with an item you’ve purchased. We will cover the return shipping for 30 days after purchase. Your item will either be repaired, replaced, or refunded if there is no replacement stock available.

Wrong size: Bestias will receive your returned orders (return shipping will be at our cost) and Bestias will pay for the new delivery on orders over $200.00 and within 30 days of your purchase in the following situations:

We will swap for another size (if available) or give you store credit to the value of your purchase price. All items must be returned in original condition with all tags attached including the box.

Unwanted items or gifts will be refunded for 30 days from purchase date, however, return shipping will be at your cost.

We also deduct the original shipping cost from the refunded amount. Over the Christmas period (any items purchased in December), the return date will be extended until the end of January.

Please contact us at mrodillo@bestias.cl immediately if there is something you need to return. We will always support our customers in every way possible, to ensure your shopping experience is pleasant and hassle-free. That’s what we’re here for.